Frequently Asked Questions


Need help with your order or have a quick question? Click a section below to find your answer. Still need assistance? Email us anytime at info@plantoflifeco.com. We're happy to help!

Orders

Most orders ship within 1-3 business days. Once shipped, delivery time depends on your location and the shipping method selected at checkout. Please check our Shipping & Refund policy for details.

Yes. Processing is the time we need to prepare your order, and shipping is the time it takes to arrive after it leaves our facility. But don't worry, we try as fast as we can to ship your products asap!

We offer returns within 30 days of delivery on unopened, unused items. Please check our Shipping & Refund policy for details.

Orders can only be canceled before they ship. Email us right away with your order number if you'd like to cancel.

We recommend checking your tracking first. If it hasn't been updated in over five (5) days or seems stuck, contact us and we'll investigate.

Due to different restrictions on the import of dietary supplements in various countries, we currently ship to the US and Canada only. Stay tuned as we work hard to update our international accessibility.

No, international customers are responsible for any import duties, taxes, or customs fees that may apply.

Unfortunately, once shipped, we can not change the address. Try contacting the carrier directly for any delivery reroute options.

Tracking may take up to 24–48 hours to update. If there is no movement after 5 business days, please reach out to us.

Please check with neighbors or your local courier first. If it's still missing after 48 hours, contact us.

We offer free shipping on qualifying domestic orders over a minimum spend. Please check our Shipping & Refund policy for details.

Yes! Once your order ships, you’ll receive an email with tracking information.

We accept major credit cards, PayPal, and more.

Absolutely. All transactions are encrypted and processed through secure payment gateways and we do not have access to these payments in any way other than your direct purchase.

Products

We recommend reading & following the usage instructions on the label and product page. If unsure, consult a healthcare provider.

While in most cases, yes. Our formulations are designed to work independently through separate modes of functions, however, in some cases mixing supplements may have adverse effects. We recommend consulting your healthcare provider for details before choosing to do so.

While most of our products are generally safe across all ages, we recommend reading & following the instructions according to the product label. We also recommend consulting your healthcare provider for details before choosing to do so.

We are not able to provide medical advice. Please consult a licensed health professional for advice on how to treat a specific illness or ailment.

Whole foods are the best, but today’s soil and food quality often don’t provide optimal levels to meet modern dietary needs. Supplements may help bridge that gap.

Many of our products are formulated with sensitive skin in mind. However, always patch test before full use.

General

Directly from our website or select retail partners across Canada and the United States.

Apply by sending an email to info@plantoflifeco.com We’d love to work with you!

Not at the moment. We’re an online-first brand, but we're working hard to expand our operations. Stay tuned!

We're always looking for passionate people with missions that align. Check out our Careers page & Linkedin for open roles.